PAIA Manual
Effective date: 25 August 2026
Consulate Club (Pty) Ltd · Registration 2026/369653/07 · 14th Floor, Touchstone House, 7 Bree Street, Cape Town City Centre, 8000
Email: travel@consulateclub.co.za · WhatsApp: +27 69 377 6975 · Instagram: @theconsulateclub
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA)
1. About this manual
This manual explains what records Consulate Club (Pty) Ltd holds, how to request access to them under PAIA, and how we handle personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Who we are
Company: Consulate Club (Pty) Ltd
Registration number: 2026/369653/07
Physical and postal address: 14th Floor, Touchstone House, 7 Bree Street, Cape Town City Centre, 8000
Email: travel@consulateclub.co.za
WhatsApp: +27 69 377 6975
Instagram: @theconsulateclub
3. Information Officer
Our Information Officer is Wade Will.
Contact: wade@consulateclub.co.za, WhatsApp +27 69 377 6975, or the address above.
4. The official PAIA guide
The Information Regulator publishes a guide explaining how to use PAIA, available in all official languages. Get it from:
Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@inforegulator.org.za
Website: inforegulator.org.za
5. Records we hold
Company records: statutory documents, registration papers and resolutions
Financial records: accounting records, bank statements, invoices and tax records
Customer records: bookings, traveller details, correspondence and payment references
Marketing records: our mailing list and published marketing material
Operational records: supplier agreements, itineraries and service correspondence
Personnel records: employment and contractor agreements, where applicable
6. Records available without a request
Our website content, published marketing material and our Instagram feed (@theconsulateclub) are freely available. No PAIA request is needed for these.
7. How to request a record
Step 1: Complete Form 2 (Request for Access to Record), available on the Information Regulator's website.
Step 2: Send it to the Information Officer at wade@consulateclub.co.za.
Step 3: In your request, identify the record clearly, state which right you seek to exercise or protect and why the record is required for it, and give your contact details and preferred form of access.
The prescribed PAIA request fee and access fees apply. We respond within 30 days. For large or complex requests, the Act allows one extension of up to a further 30 days, and we will notify you if that applies.
8. When a request may be refused
PAIA sets out the grounds of refusal. These include protecting a third party's privacy, a third party's commercial information, confidential information, and records privileged from production in legal proceedings.
9. If your request is refused
You may lodge a complaint with the Information Regulator (South Africa) or apply to a court with jurisdiction.
10. Personal information (POPIA)
Why we process it: to arrange and operate curated group voyages, communicate with travellers and our mailing list, and meet legal obligations.
Whose information: customers, prospective customers, suppliers and personnel.
Who receives it: the suppliers who deliver voyage services, our finance partner where a traveller applies for finance, and professional advisers.
Cross-border transfers: limited to what a foreign supplier needs to deliver the service.
Full details are in our Privacy Policy at /legal/privacy.
11. Where to find this manual
On our website at /legal/paia and at our office: 14th Floor, Touchstone House, 7 Bree Street, Cape Town City Centre, 8000.